Refunds & Exchanges

At Skeleton Goods, we want you to be completely satisfied with your purchase. If something isn’t right, here is how we can help:

Returns & Refunds

If you encounter an issue with your order, please contact us via our Contact Page within 30 days of delivery. To speed up the process, please include:

• Your Order Number

• A detailed description of the issue (and photos, if applicable)

Requirements for Returns:

• Items must be unworn, unwashed, and in their original condition.

• All original tags must remain intact and attached.

• Customers are responsible for the items until they are received by Skeleton Goods. We recommend using a trackable shipping service, as we cannot guarantee a refund for items lost in transit.

Exchanges

Need a different size or color? Please reach out to us within 14 days of delivery to start an exchange.

• Pro Tip: To ensure the perfect fit and avoid the hassle of shipping items back, please refer to the specific Sizing Measurements located in each product description before ordering.

Shipping & Address Errors

Please double-check your shipping address during checkout. Skeleton Goods is not responsible for packages sent to an incorrectly entered address or shipments that become undeliverable due to customer error.

However, we value our customers! If a shipping error occurs, contact us and we will do our best to help you locate the package or find a resolution.

Questions?

If you have any inquiries regarding our policies, please don’t hesitate to reach out through our contact page. We’re here to help!

 

Email: support@skeletongoods.com